Your privacy is important to us at Sports Booker and as a Data Processor we are committed to preserving it. Sports Booker offers a range of online leisure facility management and booking products, used to help sports and leisure clients, operate their businesses. By using Sports Booker, you must be 18 years of age or over and you consent to Sports Booker collecting and processing your data.


This Privacy Policy describes our practices in connection with information that we collect through:



Collectively called Sports Booker Services

When you access or use Sports Booker Services, you agree to the terms and conditions of this
Privacy Policy.




The following terms have the meanings indicated below. Please refer to our Client Terms of Service that are not defined in this policy.


“End User” means any individual who interacts with the Sports Booker Services, including users of our mobile applications such as the Sports Booker Mobile Web site and individuals who make bookings, purchase services and otherwise interact with our Clients and their business through the Sports Booker Services.


“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as Sports Booker pitch usage data.


“Personal Information” is information that identifies you as an individual or relates to an identifiable person, such as name, postal address, telephone number, email address, it does not include strings of code such as browser cookie IDs.


“Client” is any business or entity that subscribes to a Sports Booker licence (or otherwise accesses or uses) our Software Service.


We use the term “information” in this Privacy Policy, which may refer to either Personal Information or Other Information.


Types of Personal Information



How We Collect Information



From other sources



How we use the Information


We may use your personal information only for legitimate business purposes, including:






We will engage in this activity because we have a legitimate interest.


We will engage in these activities to comply with a contractual or legal obligation or because we have a legitimate interest.


To the extent that we process your personal information based on your consent, you may
withdraw your consent at any time.


How Information May Be Disclosed



Please note that we may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. SPORTS BOOKER, is the party responsible for the storage and processing of the jointly-used Personal Information, Sports Booker is a Data Processor.


How to access, correct, delete or exercise your rights regarding your Personal Information


Where law allows for such a request, if you would like to request to access, correct, object to the use, restrict or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company), you should first contact our Client whose business you are using. However, you may contact Sports Booker at with the subject line “Data Subject Request.” We will respond to your request consistent with applicable law.


For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request. We will need to verify your identity before implementing your request. Where you are an End User (customer) of one of our Clients, Sports Booker will need to forward your request and refer you to your business provider who will deal with your request in the appropriate manner.


Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you make a purchase or enter a promotion code, you may not be able to change or delete the Personal Information provided until after the completion of such purchase or promotion).


There may also be residual information that will remain within our databases and other records, which will not be removed.


If you are a customer of one of our Clients and would no longer like to be contacted by the Client or would like request the exercise of a right as set out above in relation to Personal Information held by the Client, please contact the Client directly.


Tracking and Advertising


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see OUR COOKIE POLICY. Please note that Sports Booker does not use website tracking cookies, but we do use server cookies to facilitate transactions.


Third Party Payment Processors


We currently use third party payment processors as a Third Party Offering for online payment services. If you wish to make a payment through SPORTS BOOKER, your Personal Information may be collected by such processors directly and not by us and will be subject to the third party’s privacy policy. See below for a list of third parties and their applicable privacy policies. We have no control over, and are not responsible for, third parties’ collection, use and disclosure of your Personal Information.


Links to Other Websites


This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including our Clients and any third party operating any Third Party Offering, site or other products and services used in connection with the Sports Booker Services. The inclusion of a link does not imply endorsement of the linked site or service by us or by our affiliates.

We are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with SPORTS BOOKER.


Data Retention


We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.


The Data Controller (the Client business) will determine the appropriate retention period for your personal data, we generally consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. Each Data Controller will have


different requirements and parameters. By law we have to keep basic information about customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.


In some circumstances you can ask your data Controller to REDACT your personal data or anonymise your personal data (so that transaction data can no longer be associated with you) for statistical purposes in which case we may use this information indefinitely without further notice to you.


Security of Your Information


The security of Personal Information is a high priority at SPORTS BOOKER. We seek to use all reasonable technical, administrative and physical safeguards to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have any questions about the security of your interaction with us please contact us at It is your responsibility to safeguard your password and not share it with others.


Use of Services


The Sports Booker Services are not directed or targeted at children under the age of sixteen (16), and we request that they do not provide Personal Information through Sports Booker Services.


Where Your Data is Processed and Stored


SPORTS BOOKER systems and Services are controlled and operated by Sports Booker Limited in the United Kingdom and are not intended to be subject to the laws or jurisdiction of any state, country or territory other than that of the United Kingdom.


Your Personal Information is stored and Processed in high security data centres on mainland United Kingdom. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in the United Kingdom may be entitled to access your Personal Information.


Sensitive Information


We do not collect or store sensitive information about you. Please do not send us, and do not disclose, any sensitive Personal on or through the Sports Booker Services.


Third Party Partners


The following is a list of current third-party partners with whom Sports Booker integrates and they may either directly or indirectly collect information from you in order to process a transaction. If you are using one of the listed partners please review the relevant privacy policies (links current as of the date of publication of this Privacy Policy) for further information on how each third party handles your Personal Information:

Sharp-EpoS  –
Haven Systems  –
Fidelity Systems  –
PayPal  –
SagePay  –
Realex  –
Net Pay  –
World Pay  –
Stripe  –
wpm  –
Go-Cardless  –


Changes to This Privacy Policy


SPORTS BOOKER may make changes to this Privacy Policy from time to time. Any changes we make will become effective when we post a modified version of the Privacy Policy to If we make any material changes to the Privacy Policy, we may also notify you by posting notice on our websites or within the applicable Sports Booker Services, or by sending you an email.


If you continue using the Sports Booker Services after any notice of any such changes, it means you have accepted them. If you do not agree to any changes, you must stop using the Sports Booker Services.


It is your obligation to ensure that you read, understand and agree to the latest version of The Privacy Policy. The “Last Updated” legend at the top of the Privacy Policy indicates when it was last updated.


Contact us


If you have any questions regarding this Privacy Policy you can contact us via email at or via postal mail at:


Sports BookerLimited
e-innovation centre
Wolverhampton University
Telford Shropshire