1

Our Private Cloud runs on a bank of dedicated servers hosted in the UK, with a virtualisation layer running on top with Automatic failover of Virtual Machines if a node fails and a dual-switched network for fault tolerance. This enables us to guarantee 99.99% uptime.

2

Our dedicated servers are secured by custom-built UltraFire™ High-Availability firewalls, configured in failover pairs. With 100% Power SLA and 99.95% Network Availability SLA for predictable reliability coupled with 24/7 Support at the Network Support Centre, the system offers excellent security.

3

We build each of our client booking sites with HTTPS or "HTTP Secure", communication. This is a communications protocol for secure communication over a computer network. HTTPS provides authentication of the website and associated web server that one is communicating with, which protects against man-in-the-middle attacks. Additionally, it provides bidirectional encryption of communications between a client and server, which protects against eavesdropping and tampering with and/or forging the contents of the communication.

4

We enable access to your site through a login procedure that requires your email (unique) and password, which we ask be a minimum of 8 characters and contain upper & lower case plus numeric and other non-alpha/numeric characters. We also recommend that you do not use this password elsewhere and that you change it regularly and do not share it with other members of staff.

5

We have different levels of access for different users with least data available to our clients customers (they only see their own data) and greatest access to our client site administrators – we emphasise the role and responsibility of the administrator and ask that they convey the importance of security to their operators as well as their customers where appropriate.

6

The Operations are ISO 27001 Compliant - ISO 27001 (formally known as ISO/IEC 27001:2005) is a specification for an information security management system (ISMS). Peace of mind for you and your business

7

The operations are also BS 25999 Compliant, for Business Continuity, in the event of a major disruption, such as fire or flood.

8

We regularly carry out our own risk assessment procedures to ensure that we minimise the risk of compromising the security of our systems and data and protect against vulnerabilities.

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